Surge in Sales from Tracking Page
Uplift in Customer Satisfaction
Brand: Beautiful Earth Boutique
Platform: Shopify Plus
Year Founded: 2020
Usage: Since July 2020
Beautiful Earth Boutique, a London-based brand, isn't just another jewelry store. With a unique collection of nature-inspired designs, they've won over customers in 60+ countries. Founded by a team with diverse expertise, they knew from the outset that a top-notch post-purchase service system was crucial.
Seema P, the Founder and COO, remarked, "Our vision was always about more than just selling jewelry. It was about the entire customer journey."
Catering to a global audience comes with its set of challenges. With customers in over 60 countries and multiple carriers to manage, ensuring accurate package tracking was a significant hurdle. Moreover, the team wanted to enhance their live chat service, powered by Gorgias, to offer real-time order updates. Recognizing the potential of the tracking page as a potent marketing tool, they sought a solution that could amplify this channel.
ParcelPanel emerged as the perfect ally for Beautiful Earth Boutique. Its robust package tracking capabilities and seamless integration with Gorgias meant customers could receive real-time updates directly through live chat.
Seema P noted, "ParcelPanel transformed our post-purchase experience. It wasn't just about tracking; it was about engaging our customers even after a sale."
For Beautiful Earth Boutique, ParcelPanel wasn't just another tool; it was a game-changer. As they continue to dazzle customers with their jewelry, they're confident that their post-purchase experience is second to none.