Native post-purchase controlthat feels like Shopify itself
ParcelPanel earned Built for Shopify certification by working directly inside your existing Shopify admin. Manage order tracking, returns, and shipping protection in one place. Auto-sync, theme-matched, lightning-fast.
Built for Shopify stores
Why ParcelPanel earned 'Built for Shopify' certification
Shopify only gives ‘Built for Shopify’ badges to apps that actually work well with their platform—no crashes, no slowdowns, no security issues. We earned ours by proving that ParcelPanel enhances your store while keeping it fast, stable, and secure.
Safe, secure, and reliable foundation
Superior performance & site speed
Intuitive ease of use
Merchant-proven value & usefulness
Post-Purchase features designed for Shopify success
Automated Order Tracking
Two-way sync of tracking data and status with Shopify—accurate updates across your admin and customer touchpoints:
- Branded tracking instead of carrier redirectsReplace Shopify’s default carrier links with your branded tracking page to keep traffic on your site, build loyalty, and encourage repeat purchases .
- Auto-send tracking events to ShopifyAuto-update shipment status across Shopify's notifications, order status page, admin panel, and customer account order history.
- Custom tracking widget on the order status pageGives customers tracking info right in Shopify—customers stay on your site.
Returns & Exchanges Optimization
Syncs data and return statuses with Shopify automatically. Smooth in-platform returns and guided exchanges that keep more customers coming back instead of just refunding.
- Bi-directional data sync with ShopifyReturn and exchange status updates show up across your admin, customer portal, and notification flows.
- Exchange logic powered by Shopify algorithmsRecommends the right replacements (size, color, variant) to turn returns into exchanges.
- Return widget on the Shopify order status pageCustomers can click to access the return page and submit requests—direct path from order status to returns and exchanges
Revenue Protection
Built right into Shopify cart and checkout pages, our shipping protection prevents revenue loss from shipping issues while return protection covers return shipping costs. Both boost your customer satisfaction with no setup hassles.
- Built into Shopify cart and checkout pagesAdd shipping and return protection options natively, matching your store's look and feel—customers stay on your site.
- Real-time sync with Shopify ordersShipping protection data syncs with Shopify orders. Cover status, claim details, and payouts connect directly to your order data for complete visibility.
- Boost AOV with peace of mindCustomers feel safer buying, which means higher conversions and fewer disputes.
Branded Customer Experience
From order tracking to returns and shipping protection, we matches your Shopify store's brand. Customers trust you more.
- Feels like part of ShopifyTracking and returns portals live under your domain and match your store perfectly.
- Consistent look, everywhereColors, fonts, and tone stay on-brand across all post-purchase experiences.
- No more off-brand carrier pagesKeep customers on your site—no jarring redirects that kill your vibe.
Start with Shopify's most trusted post-purchase platform
Skip the guesswork and choose from the best Shopify apps for ecommerce post-purchase management. Get seamless integration, proven performance, and features that Shopify has already tested and certified.
Trusted by 50,000+ Shopify DTC brands
As Ever‑Pretty scaled globally, long production times and delayed deliveries created anxiety for customers. Without visibility into shipments or an efficient returns process, the support team was swamped with “Where is my order?” and refund-related inquiries.
To fix this, Ever‑Pretty implemented ParcelPanel’s Order Tracking and Returns & Exchanges solutions. Customers now track orders and manage returns on their own, while the team uses automation and analytics to save time and recover revenue. The result: WISMO tickets dropped 68%, return questions fell 43%, and over 54% of refund value was recovered.
Real voice from our real customers
Official Shopify certifications, G2 reviews, and feedback from stores across the globe. See why 50,000+ merchants trust us with their post-purchase experience.
If I could give 100 Stars for this App, I would. We can't fault the amazing and we mean AMAZING customer service and support. Developers who truly listen to the needs of their customers. We turned to this App because other "return" apps just didn't meet our needs for us to be able to provide a seamless customer experience, but Parcel Panel Returns & Exchanges has filled the gap in the market. Thank You!!
Okay, 2 words to describe this app: SIMPLY AMAZING I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it.
A special thanks to Donna for her quick help every time I have a question.
ParcelPanel's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly. Highly Recommended!
Frequently asked questions
Built for Shopify apps go through rigorous testing for performance, security, and user experience. They integrate natively with Shopify's systems, follow official design guidelines, and are guaranteed to work seamlessly without conflicts or slowdowns. Regular apps may not meet these strict standards.
Apps with "Built for Shopify" badges rank higher in the Shopify App Store, have better conversion rates, and give merchants more confidence when installing. It's Shopify's official seal of approval.
Key requirements include:
- Performance optimization (loading speed, API efficiency)
- UX/UI compliance with Shopify Polaris design system
- No unnecessary permission requests
- Deep integration with Shopify core features (Admin, Checkout, Online Store 2.0)
- Excellent merchant support experience
Yes, Polaris is required to ensure your UI is consistent with Shopify's admin interface. This makes the experience familiar and seamless for users.
Requirements include fast initial load times, efficient API calls, and minimal unnecessary network requests. Shopify tests performance using Google Lighthouse and internal tools.
Yes, Shopify conducts periodic reviews, especially after platform updates. Maintaining certification requires ongoing compliance with evolving standards.
