Returns & Exchanges solution for DTC brands

Minimize loss and friction with

Returns & Exchanges

Deliver hassle-free return and enticing exchanges experience to minimize losses, reduce friction, and retain revenue.

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Trusted by 50,000+ DTC brands
Ka'Chava
Joseph Joseph
The Period Company
ATOLEA
XTool
Depology

The returns & exchanges solution for DTC brands

Minimize return losses

Customize your return policy and automate it within the returns portal, considering paid returns like an increasing number of retailers, and leveraging data analysis to reduce return rates.
40%
reduction in return losses

Optimize customer experience

No more back-and-forth communication. Eliminate customer frustration and support costs through streamlined workflows, boosting customer loyalty and turning them into repeat customers.
90%
of customers will buy again if the return experience is positive

Retain more revenue

Initiating a return doesn't have to mean losing money. Throughout customer touchpoints, keep encouraging exchanges instead of returns to retain that portion of revenue.
30%
of returns end in retained revenue
reduce-lost-sales

Popular features

Returns & exchanges management

Easily check, process your return, and exchanges orders through a smart dashboard, with real-time synchronization to your Shopify admin, saving you time and effort.

Branded return page

Customers easily initiate self-service returns and exchanges there instead of asking for support, while the clear visibility of return/exchange statuses reduces friction. Abundant custom elements shine with your brand.

Automatic return notifications

Engage your customers continuously through proactive return notifications, keeping them informed at all times. Send return notifications to your support team to address issues before customer complaints, enhancing customer satisfaction.

Multiple refund methods

ParcelPanel offers multiple refund methods to choose from, selecting the most suitable one based on specific circumstances. After all, not all of your customers have the same needs.

Flexible exchanges

Offer Flexible exchanges agency to attract customers to exchanges instead of returning, retaining that portion of revenue while delighting customers.

Customizable eligibility rules

You get to decide what works best for your brand and customers. Customize your return policy to provide the best return experience for genuinely needy customers while mitigating losses from return fraud.

Built for your entire stack

1,271 carrier integrations

ParcelPanel integrates with 1,271 popular carriers worldwide, including USPS, YunExpress, UPS, DHL, FedEx, and we are continually adding more, committed to providing the most professional and precise tracking experience.
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50+ app integrations

"One size does not fit all", ParcelPanel integrates with other top-tier platforms & apps to meet your personalized needs and unleash the power of automation.
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Built for your entire stack
Built for your peace of mind

Built for your peace of mind

Out of the box

"Simplicity equals respect", ParcelPanel empowers your brand in just a few minutes, with no need for coding or complex operations

24/7 support

ParcelPanel offers world-class customer service. Whether it's product usage, onboarding, or migration, if you have any questions, we're here to assist you anytime, anywhere.
Contact us

Enterprise-grade security and compliance

ISO 27001 certification

ISO 27001 certification

The most rigorous standards for information security and privacy around the world.
GDPR compliance

GDPR compliance

We strictly comply with GDPR to protect data and privacy in Europe.
99.99% uptime

99.99% uptime

ParcelPanel boasts a 99.99% uptime to ensure the delivery of stable and reliable services.
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