Both Aftership Tracking and ParcelPanel specialize in helping retailers and brands with shipment tracking and upselling. They pull real-time tracking information updates from over 1,000 carriers worldwide to enable businesses to provide transparency and deliver a remarkable post-purchase experience to build trust and loyalty while relieving pressure on the customer service team.
Although Aftership's post-purchase solution is more comprehensive, you may find the plans too restrictive. In contrast, ParcelPanel provides a more flexible and affordable solution for Shopify & WooCommerce merchants, especially those who run a dropshipping business or fulfill orders by themselves.
Moreover, Aftership's integrations with third-party e-commerce platforms or apps are mostly via Webhook or API, whereas ParcelPanel's integrations boast out-of-the-box usability. In this regard, Aftership is more suitable for entreprises with technical strengths, while ParcelPanel caters to businesses aiming for cost reduction.
What is ParcelPanel?
ParcelPanel was initially a dedicated order tracking app for Shopify merchants. Thanks to accurate real-time parcel tracking capability, a vast network of 1,100+ carriers, comprehensive functionality, competitive pricing and top-notched customer service, ParcelPanel has become Shopify merchants' favorite order tracking app. ParcelPanel is now readily available for WooCommerce businesses, too.
ParcelPanel automatically helps you grow profit by turning your branded tracking page and shipping notification emails into sales & marketing machines. ParcelPanel is an optimal choice for businesses all over the world to effectively reduce WISMO inquiries, improve the post-purchase experience and foster customer loyalty.
What is Aftership?
Aftership has developed an all-inclusive post-purchase software that allows businesses to monitor shipments, ensure shipment visibility, and proactively update customers on their package status and delivery time to improve the customer experience.
Aftership was founded in 2012, and its post-purchase solutions cover multi-carrier tracking, returns, buyer protection, estimated date of delivery, and carbon footprint reports. Notably, its order tracking service accounts for the largest share of its revenue. Nevertheless, Aftership's order tracking is not the best choice for any e-commerce business.
Discover how ParcelPanel compares with Aftership
Here's a complete comparison between ParcelPanel and Aftership.
Standardized Order Statuses
Facilitate order lookups and management of delivery exceptions
Automatic Tracking Information Sync
Import orders & tracking numbers automatically from e-commerce platforms
Import orders & tracking numbers by uploading CSV files
Export CSV files containing detailed order & tracking information
Hide information about related carriers & Chinese addresses
Custom Order Status
Add shipment statuses before shipping to avoid order cancellation
API & Webhook Access
Included in the professional plan, for connection with systems such as ERP, WMS, etc.