ParcelPanel vs Loop Returns

ParcelPanel started as an order tracking app for Shopify merchants and has grown into a complete post-purchase experience platform. Today, we help DTC brands boost customer loyalty and unlock new revenue, all while simplifying post-purchase operations. With support for 1,400+ carriers, real-time tracking, estimated delivery dates, returns management, and built-in shipping protection, ParcelPanel is trusted by 50,000 merchants. We turn tracking pages and shipping notification emails into branded touchpoints that drive conversions, not dead ends. Returns? We’ve got it covered. Smart exchange suggestions help turn refunds into exchanges, while fewer “WISMO?” and “WISMR?” messages mean your support team can focus on delivering better customer experiences. From first click to final delivery and beyond, ParcelPanel powers every step of the post-purchase journey.

Loop Returns helps Shopify brands turn returns into revenue. Instead of treating refunds as lost sales, Loop makes it easy for shoppers to exchange, shop again, or opt to resell, boosting retention and lifetime value. The platform offers instant exchanges, customizable workflows, fraud prevention, and actionable return analytics. It streamlines reverse logistics while giving merchants full control over return policies and automation rules. With the acquisition of Wonderment, Loop now also supports order tracking, creating a connected, transparent post-purchase experience. Trusted by over 2,500 brands, Loop helps turn costly returns into opportunities for growth.