Compare

ParcelPanel vs Track123

Are you trying to compare ParcelPanel and Track123? Take advantage of the side-by-side comparison to know their differences!

Overview
Although ParcelPanel Order Tracking and Track123 are popular Shopify order tracking apps, ParcelPanel's post-purchase solution is time-tested, more mature, and more popular among Shopify Plus merchants. As a "Built for Shopify" app, ParcelPanel Order Tracking is better when it comes to performance and stability.  Track123's functionality is less comprehensive than ParcelPanel's. To some extent, Track123 is like a basic version of ParcelPanel, with fewer third-party app integrations and supported languages. Additionally, Track123 requires more manual operations, and its Growth plan has more restrictions. For example, you can't display ETA on the tracking page with it. Compared to ParcelPanel, Track123 adopts flat-rate pricing - each quota costs $0.05, so it's not a cost-effective choice for big enterprises.
What is ParcelPanel?

What is ParcelPanel?

ParcelPanel was founded in 2019 by a professional SAAS company, Chanelwill. It is dedicated to helping e-commerce businesses to elevate the post-purchase experience. Over the years, ParcelPanel has developed an extensive network of 1,180+ courier partners, and over 45,000 Shopify merchants have trusted it.  ParcelPanel's two apps for Shopify have won the "Built for Shopify" badge, representing a double assurance of quality, safety, and reliability. With over 20 third-party integrations, ParcelPanel aims to build an ecosystem to help businesses improve efficiency, build trust, and achieve more sustainable growth. 

What is Track123?

Track123 was founded in 2021 by LINGXING, a company known for its ERP in China's cross-border e-commerce industry. Track123 Order Tracking app for Shopify was launched in 2022. At the early stage, Track123 was 100% free to use, which attracted numerous Shopify entrepreneurs, although it couldn't send emails on merchants' behalf.  After it launched paid plans, more features and third-party integrations started to be added successively, and in-depth reports also became available. Although this is a good sign, certain features have not gone through the test of time. Furthermore, even though SMBs might find Track123 satisfying, Track123 charges the same for each quota - large enterprises with a large number of orders need to spend much more if they choose Track123.

What is Track123?

Discover how ParcelPanel compares with Track123

Here's a thorough side-by-side comparison between ParcelPanel and Track123 Order Tracking App for Shopify.

ParcelPanel
ParcelPanel
Track123
Track123
General
"Built for Shopify"
check-circle
check-circle
Quota Consumption
"1 order = 1 quota," cost-effective if split shipments are common (*Please contact ParcelPanel customer service if you have too many) cancelled/failed/fake orders
1 order = 1 quota
Free Sync for First-Time Users
Orders in the past 30 days
Orders in the past 14 days
Standardized Order Statuses
description
8
8
Carrier Integrations
1,180+
1,500+
Carrier Auto-Detection
check-circle
check-circle
Courier Matching Rules
description
√ (Free expert service available)
check-circle
Automatic Tracking Information Sync
description
check-circle
check-circle
CSV Export
description
check-circle
check-circle
PDF Export
description
check-circle
check-circle
Dropshipping Mode
description
check-circle
check-circle
Custom Order Status
description
check-circle
check-circle
API & Webhook Access
description
Professional feature
Enterprise feature
Branded Tracking Page
Order Lookup Widget
check-circle
check-circle
Customization
Supports CSS & HTML, with code examples available
Supports CSS & HTML, however, you need to contact customer service to complete settings
Themes
2, Bright and Dark Modes
2, Modern and Traditional Modes
Product Recommendations
AI-powered or based on a selected product collection
AI-powered, based on latest products, or a selected production collection
Estimated Delivery Date
description
Essential feature
Advanced feature
Product Review Button
minus
check-circle
Tracking Page Translation Widget
Google Translate
Google Translate
Tracking Page Languages
description
34
10
Tracking Detail Translation
description
check-circle
check-circle
Tracking Detail Replacement
description
check-circle
minus
SEO Title & Description
description
check-circle
check-circle
Tracking Page URL Customization
description
check-circle
check-circle
Redirect from Shopify Order Status Page
description
check-circle
Manual customization
Shipping Notifications
Notification Type
Email
Email
Shipment Status Triggers
Info received, in transit, out for delivery, delivered, exception, failed attempt
Info received, in transit, out for delivery, delivered, exception, failed attempt, expired
Pre-Built Email Templates
check-circle
check-circle
Email Template Languages
English + full translation available in other published languages + automatic adaptation depending on the country (optional)
English
Product Recommendations
AI-powered or based on a selected production collection
N/A
Coupon Section
check-circle
N/A
Editor Type
Visual editor
HTML code editor (Shopify Email)
Email Sender
Customizable
N/A
Third-Party Integrations
Shopify Flow Integration
check-circle
check-circle
Website Builder Integration
PageFly, Gempages, EComposer, Flits
PageFly, EComposer
Email Marketing App Integration
Klaviyo, Omnisend, OrderlyEmails, UpOrder, Shopify Email, SMSBump
Klaviyo, OmniSend, Shopify Email, OrderlyEmails
Review App Integration
Loox, Yotpo, Judge.me, Trustoo, Stamped, Ryviu, Areviews
Loox, Judge.me, Ali Reviews, Stamped, Fera, Shopify Product Reviews
Live Chat App Integration
Zendesk, Intercom, Gorgias,Willdesk
Gorgias
Loyalty App Integration
Growave
minus
Dropshipping App Integration
DSers, Dropshipman
DSers
Translation App Integration
ETranslate, Weglot
Weglot
Payment Integration
PayPal
PayPal, Stripe
Others
Estimated Delivery Date - ETA
Google Analytics, Slack,Track123 API
Custom Integrations
Enterprise feature
Enterprise feature
Analytics & Reporting
Shipments Report
check-circle
check-circle
Notifications Report
check-circle
check-circle
Order Lookup Report
check-circle
check-circle
Order-to-Delivery Time Report
minus
check-circle
Product Recommendation Report
check-circle
minus
Coupon Usage Report
check-circle
minus
Delivery Performance Report
check-circle
check-circle
Exception Analytics
minus
check-circle
PDF Export
check-circle
check-circle
Customer Support
Remove the "Powered by" Message
Just contact ParcelPanel support
Just contact Track123 support
Help Center
check-circle
check-circle
24/7 Live Chat Support
check-circle
minus
Free Expert Service
check-circle
minus

Trusted by 50,000+ DTC brands

img
All-In-One Tracking
Real-time sync & tracking to save your time about focusing on other important things.
img
Shipping notification
Engage customers through proactive & timely notifications.
img
Branded tracking page
3.7X lookups per order, bring customers back to your store to make more sales.
img
Smart analytics
Get powerful insights into your shipping & upsell performance.
img
Boost additional sales
Engage customers to repurchase through personalized or AI-powered product recommendations.
img
Seamless integrations
Take the guess work out of integrations and pass the savings on to you.

See other comparisons

ParcelPanel
Fedex ship manager
ParcelPanel vs Fedex ship manager
Looking for the best tracking solution for your business? Enjoy a deep-dive comparison of ParcelPanel vs Fedex.
ParcelPanel
Narvar
ParcelPanel vs Narvar
Find the best Narvar alternative & competitor - Learn about features, pricing, data security, customer support, customer reviews and more. All-in-one tracking, branded tracking page, shipping notifications, branded tracking page, smart analytics.
ParcelPanel
Shipway
ParcelPanel vs Shipway
Find the best Shipway alternative & competitor - Learn about features, pricing, data security, customer support, customer reviews and more. All-in-one tracking, branded tracking page, shipping notifications, branded tracking page, smart analytics.
Line
Line
start-using-parcelpanel-cta

“Join the 50,000+ fast-growing DTC brands”

Explore Our Brands
ChannelwillTrusttooLoloyalSEOAntLangwillWILLDESKDropshipman
ParcelPanel
Powered byChannelwill

The leading post-purchase solution for DTC eCommerce brands.

G2G2
5.0
Shopify
TrustpilotTrustpilot
4.9
Shopify
ShopifyShopify
5.0
Shopify
WooCommerceWooCommerce
5.0
Shopify
© 2024 ParcelPanel. All rights reserved.