Although ParcelPanel Order Tracking and Track123 are popular Shopify order tracking apps, ParcelPanel's post-purchase solution is time-tested, more mature, and more popular among Shopify Plus merchants. As a "Built for Shopify" app, ParcelPanel Order Tracking is better when it comes to performance and stability.
Track123's functionality is less comprehensive than ParcelPanel's. To some extent, Track123 is like a basic version of ParcelPanel, with fewer third-party app integrations and supported languages. Additionally, Track123 requires more manual operations, and its Growth plan has more restrictions. For example, you can't display ETA on the tracking page with it. Compared to ParcelPanel, Track123 adopts flat-rate pricing - each quota costs $0.05, so it's not a cost-effective choice for big enterprises.
What is ParcelPanel?
ParcelPanel was founded in 2019 by a professional SAAS company, Chanelwill. It is dedicated to helping e-commerce businesses to elevate the post-purchase experience. Over the years, ParcelPanel has developed an extensive network of 1,180+ courier partners, and over 45,000 Shopify merchants have trusted it.
ParcelPanel's two apps for Shopify have won the "Built for Shopify" badge, representing a double assurance of quality, safety, and reliability. With over 20 third-party integrations, ParcelPanel aims to build an ecosystem to help businesses improve efficiency, build trust, and achieve more sustainable growth.
What is Track123?
Track123 was founded in 2021 by LINGXING, a company known for its ERP in China's cross-border e-commerce industry. Track123 Order Tracking app for Shopify was launched in 2022. At the early stage, Track123 was 100% free to use, which attracted numerous Shopify entrepreneurs, although it couldn't send emails on merchants' behalf.
After it launched paid plans, more features and third-party integrations started to be added successively, and in-depth reports also became available. Although this is a good sign, certain features have not gone through the test of time. Furthermore, even though SMBs might find Track123 satisfying, Track123 charges the same for each quota - large enterprises with a large number of orders need to spend much more if they choose Track123.
Discover how ParcelPanel compares with Track123
Here's a thorough side-by-side comparison between ParcelPanel and Track123 Order Tracking App for Shopify.
"Built for Shopify"
"1 order = 1 quota," cost-effective if split shipments are common (*Please contact ParcelPanel customer service if you have too many) cancelled/failed/fake orders
1 order = 1 quota
Free Sync for First-Time Users
Orders in the past 30 days
Orders in the past 14 days
Standardized Order Statuses
Facilitate order lookups and management of delivery exceptions
Courier Matching Rules
Avoid matching the wrong couriers when the tracking number format is the same for higher tracking accuracy
√ (Free expert service available)
Automatic Tracking Information Sync
Import orders & tracking numbers automatically from Shopify
Export CSV files containing detailed order & tracking information
Export ready-to-use PDF reports to save time on data visualization
Hide information about related carriers & Chinese addresses
Custom Order Status
Be upfront with order processing statuses of custom/pre-ordered items to prevent customers from running out of patience
API & Webhook Access
Included in the professional plan, for connection with systems such as ERP, WMS, etc.
Branded Tracking Page
Order Lookup Widget
Supports CSS & HTML, with code examples available
Supports CSS & HTML, however, you need to contact customer service to complete settings
2, Bright and Dark Modes
2, Modern and Traditional Modes
AI-powered or based on a selected product collection
AI-powered, based on latest products, or a selected production collection
Estimated Delivery Date
Display on the tracking page to manage customer expectations
Product Review Button
Tracking Page Translation Widget
Tracking Page Languages
Languages that can be selected for static elements on your tracking page
Tracking Detail Translation
Translate dynamic tracking details that are retrieved from couriers
Tracking Detail Replacement
Replace certain keywords in customers' order tracking information
SEO Title & Description
Make your tracking page more SEO-friendly
Tracking Page URL Customization
Define the suffix of your tracking page URL
Redirect from Shopify Order Status Page
Replace the track button URL that directs customers to Shopify's order status page
Shipment Status Triggers
Info received, in transit, out for delivery, delivered, exception, failed attempt
Info received, in transit, out for delivery, delivered, exception, failed attempt, expired
Pre-Built Email Templates
Email Template Languages
English + full translation available in other published languages + automatic adaptation depending on the country (optional)
AI-powered or based on a selected production collection