Founded in 1995, XDP Ltd. specializes in transporting parcels and freight in the UK, constantly expanding its logistics network and providing reliable services to customers. With an ever-thriving business, XDP Express has formed two hubs and 15 well-positioned delivery depots nationwide. In addition to 500+ delivery vehicles, every XDP depot location can be found at key transportation hubs in the UK, significantly improving XDP delivery efficiency.
Aiming to satisfy the customers better, XDP Express offers extra detailed services via the XDP app or network during the process to ensure safe delivery:
The past 28-year growth has not only witnessed the service improvement of XDP but also huge increases in employees and business partners. Nowadays, XDP has established win-win cooperation with some of the largest e-retailers across a range of industry sectors in the UK and worked together to satisfy the customers' needs. Based on that, XDP Express has become the UK's largest privately owned parcel and freight carrier.
Thanks to the XDP network, customers can quickly get access to XDP's advanced freight services in the UK. XDP offers these 3 options of delivery services for online retailers.
Specially for non-standard packages up to 3.2m long and 50kg in weight.
Specially for non-standard packages up to 4m long and 150kg in weight.
Especially for non-standard packages which are time-sensitive, and by choosing this service, you can expect collection and delivery within 24 hours.
For 1Man Delivery, the packages will be scanned regularly during the process. As for 2Man Delivery, you’ll have access to a routing platform that is monitored by the 2Man operational team. However, all of the services allow you to track parcels digitally.
Your customer can also get aftercare communication for additional inquiries, and the XDP team is available for post-delivery support, offering assistance through the customer service hotline, email, and live chat. All in all, XDP Express remains committed to customers at every step.
Usually, with a robust delivery network, XDP Express is able to satisfy customers' needs. There are two common ways for customers to conduct XDP tracking: with XDP tracking tools and ParcelPanel, a famous third-party shipment tracking website. The detailed steps are as follows:
XDP Express Website
Step 1: Visit the XDP's "Track Your XDP Parcel” page.
Step 2: Enter the consignment number and delivery/postcode, then click "Track Parcel.”
Step 3: Finally, the complete tracking information will be shown.
XDP App
Step 1: Search XDP in Google Play or App Store and download it.
Step 2: Tap on "Track Delivery” and enter your XDP tracking numbers. To avoid entering XDP tracking numbers one by one, you’d better log in to your XDP account to get a holistic view.
Step 3: In this way, you will see tracking updates with timestamps of all your XDP parcels.
Apart from using the two official XDP tracking tools above, you may consider using ParcelPanel, a professional third-party parcel tracking service provider.
Because the XDP tracking tool on ParcelPanel.com doesn't support entering the postal code at the moment, you can use ParcelPanel Order Tracking app, which is packed with even more powerful functions. Let’s learn more about the ParcelPanel app and how you can use it to improve your efficiency in order tracking and enhance the post-purchase experience!
ParcelPanal Tracking App works to help e-commerce merchants streamline order tracking across multiple couriers. This app improves the post-purchase experiences and manages the related tracking information.
Once installed, use this app to customize every element on the order tracking page in accordance with your branding guidelines. Additionally, you can display estimated delivery times to manage customers’ expectations and leverage AI-driven product recommendations to captivate your customers and increase sales accordingly.
Powerful Functions of ParcelPanel App:
XDP Express tracking numbers can usually be found in the upper right corner, which is noticeable with a barcode. These unique identifiers empower customers to access real-time information throughout the delivery process within the XDP network.
Typically, in an XDP tracking number, there are 12 alphanumeric characters starting with ‘GB.’ Generally, the tracking number is provided by XDP Express after you place an order.
GB8796676970
GB9427687863
After better understanding the basic process of XDP Express, here are some common statuses customers should be familiar with:
| XDP Tracking Status | Meaning |
|---|---|
| Delivered | The package has been successfully delivered. |
| Carded | Although the driver has attempted delivery, nobody was at the delivery address to accept the item. |
| Check Address | The driver fails to locate the property and looks forward to more detailed information. |
| Service Fail | Due to force majeure, such as vehicle breakdown, traffic incidents, or severe weather conditions, the service is interrupted. |
| Consignment Split | The XDP depot has only received part of the order from the supplier. |
| Return | The item has been returned to the origin. You need to contact your supplier for further information. |
No. Notably, XDP Express only delivers on weekdays (except public holidays). 2-Man Delivery service is offered by arrangement.
If you have any questions or complaints, please get in touch with the XDP sales team directly. You may also submit a form in an application for support.
You can get access to XDP Express customer service by using the following methods:
