Shipping notifications that cut WISMO and delight customers
Send timely milestone shipping updates that reduce uncertainty, prevent delivery issues from escalating, and bring shoppers back to buy again.
What we deliver
Outcomes your customers feel, your team sees
Reduce support tickets
Boost customer satisfaction
Drive upsell revenue
Handle delivery issues faster
Data-backed results for your business
Benchmarks from merchants using automated shipping notifications to cut support tickets and increase revenue.
Email notification open rates
Customers actively check delivery updates, creating consistent brand touchpoints.
Fewer WISMO support tickets
Inquiries fall when order status and ETAs are communicated proactively.
Lift in repeat sales
Shipping notifications with product recommendations improve customer satisfaction and drive repeat purchases.
Positive reviews and customer experience
Post-delivery prompts in the 3–7 day window lift review volume and customer satisfaction.
How we help
Key features that turn shipping notifications into customer loyalty drivers
Automated delivery updates at each key milestone
Customizable email templates that match your brand and customers' languages
Conversion touchpoints across emails and tracking visits
Spot shipping exceptions with proactive alerts
Build a custom order tracking page that strengthens your brand
Keep customers engaged from purchase to delivery with branded tracking that cut WISMO, build loyalty, and drive repeat sales.
Trusted by 50,000+ Shopify DTC brands
As Ever‑Pretty scaled globally, long production times created customer anxiety. Without shipment visibility, the support team was swamped with “Where is my order?” and refund-related inquiries.
Ever‑Pretty implemented ParcelPanel's solutions. Customers now track orders and process returns independently while the team uses automation to recover revenue. The result: WISMO tickets dropped 68%, return questions fell 43%, and 54% of refund value was recovered.
Real voice from our real customers
Our order tracking software transforms the post-purchase experience. But don't take our word for it – here's what our customers say:
I've been using this tracking app for a while now, and I'm really impressed with the improvements I've seen recently. The features keep getting better, and it's clear the developers are actively working to enhance the experience.
One thing I really appreciate is the customer support — it's fast, responsive, and genuinely helpful whenever I need assistance.
ParcelPanel is literally the go-to app if you want to an app to give customers accurate real time updates without overpaying. It really did help our business with the seamless integration and the automated e-mails to our customers. Thank you Guys!
ParcelPanel has been a game-changer for our Shopify store! The app is reliable, easy to set up, and provides a seamless tracking experience for our customers. What really stands out is their customer support — fast, friendly, and genuinely helpful! Highly recommend!
Frequently asked questions
Your customers will receive automated notifications at every critical milestone in their package journey: Pending, Info received, In transit, Out for delivery, Ready for pickup (where applicable), Delivered, Exception, Failed attempt, and Expired.
Additionally, we proactively notify customers about exceptions like Failed delivery attempts, Shipment damaged or lost or other shipping issues. Each notification includes a direct link to your branded tracking page where customers can view complete shipment details and take any necessary actions.
Yes. ParcelPanel can sync tracking events to Shopify to update shipment status. This also enables review/return apps or Shopify’s native Out for Delivery and Delivered notifications to be triggered.
- How to enable: Go to ParcelPanel Admin → Settings → Tailored for Shopify and toggle on. (Optional: check the box for Shopify’s native notifications, but don’t use both Shopify and ParcelPanel notifications together to avoid duplicates.)
- Where it shows:
- Shopify Admin → Order details page
- Shopify order status page
- Shopify native notifications (Out for Delivery, Delivered)
- Review apps (trigger review requests when marked Delivered)
Absolutely! Our visual editor gives you complete control over your shipping notifications. Add your logo, match your exact brand colors, and write in your brand's voice.
You can create different templates for different languages, ensuring every notification feels personal and on-brand. You can also embed product recommendations, discount codes to turn these high-open-rate emails into revenue drivers.
Getting started is straightforward. Simply connect your Shopify store to ParcelPanel, and our system automatically begins tracking all shipments using the tracking numbers from your orders.
We pull real-time status updates directly from carriers and trigger branded emails based on status changes. No manual intervention needed – once configured, the system runs on autopilot, sending the right message at the right time to keep your customers informed and reduce your support burden by up to 75%.
