Branded tracking page that builds loyalty and repeat sales
Keep customers engaged on your site with real-time order tracking and estimated delivery dates, while product recommendations drive repeat orders.
What we deliver
What branded tracking page delivers for your store
Reduce support tickets & costs
Strengthen brand identity
Improve customer experience
Drive repeat purchases
Results from brands like yours across markets
Fewer WISMO inquiries
Real-time tracking and visible EDDs keep customers informed, so fewer ask “Where is my order?”.
Tracking page visits per order
Keep customers engaged post-purchase with clear order updates.
Increase in upsell revenue
Track-and-buy experience: On-page AI recommendations surface best sellers items while customers track deliveries.
Repeat customers
A smoother post-purchase journey builds customer trust that leads to more repeat purchases.
How we help
How we help across the order tracking journey
Real-time tracking & delivery visibility
Branded tracking experience
Custom shipment status to enhance transparency and trust
AI-powered product recommendation
Localized, login-free global tracking
Build a custom order tracking page that strengthens your brand
Keep customers engaged from purchase to delivery with branded tracking that cut WISMO, build loyalty, and drive repeat sales.
Trusted by 50,000+ Shopify DTC brands
As Ever‑Pretty scaled globally, long production times created customer anxiety. Without shipment visibility, the support team was swamped with “Where is my order?” and refund-related inquiries.
Ever‑Pretty implemented ParcelPanel's solutions. Customers now track orders and process returns independently while the team uses automation to recover revenue. The result: WISMO tickets dropped 68%, return questions fell 43%, and 54% of refund value was recovered.
Real voice from our real customers
Our order tracking software transforms the post-purchase experience. But don't take our word for it – here's what our customers say:
I've been using this tracking app for a while now, and I'm really impressed with the improvements I've seen recently. The features keep getting better, and it's clear the developers are actively working to enhance the experience.
One thing I really appreciate is the customer support — it's fast, responsive, and genuinely helpful whenever I need assistance.
ParcelPanel is literally the go-to app if you want to an app to give customers accurate real time updates without overpaying. It really did help our business with the seamless integration and the automated e-mails to our customers. Thank you Guys!
ParcelPanel has been a game-changer for our Shopify store! The app is reliable, easy to set up, and provides a seamless tracking experience for our customers. What really stands out is their customer support — fast, friendly, and genuinely helpful! Highly recommend!
Frequently asked questions
Can I host the tracking page on my own domain and control the URL?
Yes. ParcelPanel pages are embedded in your store via Shopify App Proxy, so they appear on your domain. You configure the App Proxy URL in Shopify Admin and then set the page URL in the app so both match—this keeps the experience on-brand and on-domain.
What shipment status terms will customers see—are they standardized across carriers?
Customers see a standardized set of milestones (e.g., Pending, In transit, Out for delivery, Delivered, Failed attempt, Expired; “Ready for pickup” planned). Official definitions are documented, so statuses are consistent and easy to understand.
What are your pricing plans and do you offer discounts?
We offer multiple pricing tiers to fit different business needs. Contact our sales team to discuss your requirements and available promotions - we often have special offers for new subscribers that can help reduce your initial costs.
Do I need to manually import my existing orders when switching to ParcelPanel?
No manual import needed. ParcelPanel automatically syncs tracking data for orders from the past 30 days when you first install the app. This means you can immediately start using ParcelPanel's tracking services with your recent orders, ensuring a seamless migration from other tracking solutions.
