Last-mile tracking that enhances first attempt delivery success
Smart carrier detection with complete last-mile visibility. Higher first-attempt success rates, fewer redeliveries, less support work.
What we deliver
Optimize your last-mile delivery performance
Last-mile visibility directly impacts your bottom line through reduced costs and improved customer experience metrics.
Reduce delivery failures
Save logistics costs
Enable customer self-service resolution
Improve customer satisfaction
Key performance gains from last-mile tracking
Measurable results from businesses using ParcelPanel's last-mile tracking capabilities.
First-attempt delivery success improvement
Handoff detection and visible local carrier details help recipients be ready for delivery, raising first-attempt success.
Reduce WISMO tickets
A clearer order tracking page with direct-to-carrier links lowers “Where is my order?” contacts.
Last-mile carrier issue resolution efficiency
Embedded carrier links and contacts route shoppers to the right party faster, shortening time-to-resolution.
Customer satisfaction improvement
Reliable last-mile visibility and fewer failed attempts lift post-purchase CSAT.
How we help
Essential last-mile tracking capabilities
Automatic tracking for multi-leg carrier hand-offs
Direct communication with last-mile carriers
Solve your last-mile tracking challenges now
Give customers local-carrier visibility that reduces failed attempts, lowers WISMO, and builds trust after checkout.
Trusted by 50,000+ Shopify DTC brands
As Ever‑Pretty scaled globally, long production times created customer anxiety. Without shipment visibility, the support team was swamped with “Where is my order?” and refund-related inquiries.
Ever‑Pretty implemented ParcelPanel's solutions. Customers now track orders and process returns independently while the team uses automation to recover revenue. The result: WISMO tickets dropped 68%, return questions fell 43%, and 54% of refund value was recovered.
Real voice from our real customers
Our order tracking software transforms the post-purchase experience. But don't take our word for it – here's what our customers say:
I've been using this tracking app for a while now, and I'm really impressed with the improvements I've seen recently. The features keep getting better, and it's clear the developers are actively working to enhance the experience.
One thing I really appreciate is the customer support — it's fast, responsive, and genuinely helpful whenever I need assistance.
ParcelPanel is literally the go-to app if you want to an app to give customers accurate real time updates without overpaying. It really did help our business with the seamless integration and the automated e-mails to our customers. Thank you Guys!
ParcelPanel has been a game-changer for our Shopify store! The app is reliable, easy to set up, and provides a seamless tracking experience for our customers. What really stands out is their customer support — fast, friendly, and genuinely helpful! Highly recommend!
Frequently asked questions
How does ParcelPanel Order Tracking actually detect when packages get handed off between carriers?
ParcelPanel connects to last-mile delivery for carriers like YunExpress, Yanwen, 4PX, AliExpress Standard Shipping, CNE Express, CJ Packet, and YDH and monitor your packages.
When your package moves from one carrier to another (like from YunExpress to USPS for final delivery), the system detects this handoff and updates your tracking page with both carriers' information. Your customers see the complete journey without you having to do anything manually.
What will our customers actually see when they track their packages through last-mile delivery?
Instead of juggling multiple carrier websites, your customers see everything on one branded tracking page. They get updates from the international carrier, as well as the last-mile carrier’s name, tracking number, and a direct link to contact the final carrier if they need to reschedule or resolve delivery issues.
How quickly can we get this set up for our Shopify store?
You can install ParcelPanel from the Shopify App Store in under 5 minutes - no coding required. Once installed and configured, it automatically starts tracking your shipments, and you'll see last-mile data within 24 hours. If you want custom branding or advanced features, our support team can help you set those up in 1-2 days.
Do I need to manually import my existing orders when switching to ParcelPanel?
No manual import needed. ParcelPanel automatically syncs tracking data for orders from the past 30 days when you first install the app. This means you can immediately see last-mile tracking information for recent shipments, making the transition from other tracking tools completely seamless.
