Shipping protection thatturns losses into profits
Offer worry-free delivery at cart or checkout. The protection covers delays, lost, damaged, and stolen packages, with claims resolved within 48h, turning potential losses into customer trust.
No extra cost: Lower costs, fewer tickets, happier customers
When packages are delayed, lost, damaged, or stolen, claims are handled transparently and resolved fast — customers stay happy, risks decrease, and costs remain minimal.
Lower shipping losses
Cut visible costs like refunds, reshipments, and chargebacks—eliminating hidden losses from disputes and delays with carriers.
Fewer support tickets
Hassel-free claims and 48-hour resolutions mean fewer angry emails about missing packages clogging up your inbox.
Customer attach rates
Top merchants see 60% of customers add shipping protection, proving shoppers want this peace of mind.
In repurchase intent
Delivery assurances increase customer loyalty and repeat purchases.
100% free for merchantsStreamline shipping protection from checkout to claims
Protect orders with reliable coverage
Electronics, clothing, home goods left on doorsteps—valuable packages that thieves target. Protection coverage handles these risks for just pennies per order.
- Coverage for most shipping issuesLost, damaged, delayed, or stolen packages are covered, reducing refund and exchange costs and customer complaints.
- Licensed insurance backing ensures reliabilityProfessional insurance companies handle claims within 48 hours, so you focus on growing without worrying about shipping issues.
- Post-purchase emails prevent confusionCustomers receive an email after purchase explaining coverage and claims process. This reduces support questions before they start.
- Carbon offsets included to neutralize emissionsWhen customers purchase protection, a portion of premiums goes toward carbon offsets projects. Good for the planet, good for your brand.
Self-service claim experience for fewer tickets
Manual claim handling overwhelms support teams. Our claim portal resolves 95% of shipping issues in 48 hours.
- 24/7 claim portal availabilityCustomers file claims, upload photos, and track progress without contacting support. No need to email you about missing packages.
- Multiple entry points for simple filingClaims can be initiated from the confirmation email or the ParcelPanel order tracking page. Customers don't have to hunt around.
- 48-hour resolution keeps customers happySeamless processing delivers fast resolution that maintains trust. This minimizes back-and-forth emails and manual intervention.
- Unified dashboard with transparent claimsTrack protection status, claims, and payouts in one view. You get streamlined claim management while customers get transparent status updates for peace of mind.
Cost savings with revenue sharing
Shipping issues create unexpected costs. Customer-paid protection reduces your losses—reach out to explore revenue sharing partnerships.
- Customer-paid protection eliminates risk with profit potentialBuyers cover protection costs, removing your shipping liability while you earn up to 15% commission from premiums.
- Licensed insurance guarantee builds customer trustProtection powered by licensed U.S. insurance providers ensures credible coverage that customers can rely on.
- Transparent, low-cost protection optionClear, upfront costs at checkout make protection an easy add-on that many customers willingly choose.
Zero-code install and customization. Live in minutes.
Complex setup delays protection launches. No-code installation gets you running immediately.
- No-code Shopify setup takes minutesSimply click to install, no developers needed, protection goes live immediately.
- Flexible widget placement optionsAdd the protection widget to your cart page (Shopify) or checkout page (Shopify Plus) based on your store setup.
- Widget styling matches your brandCustomize colors, text, and design to maintain consistent brand experiences across checkout.
Seamless Integration with your existing tech stack
Built for Shopify
Shopify app partners
Carriers partners
Trusted by 50,000+ Shopify DTC brands
As Ever‑Pretty scaled globally, long production times created customer anxiety. Package loss and lack of shipment visibility left the support team swamped with "Where is my order?" and refund-related inquiries.
Ever‑Pretty implemented ParcelPanel's post-purchase solutions: order tracking, returns management, and shipping protection. Customers now self-serve while the team uses automation to recover revenue. The result: WISMO tickets dropped 68%, return inquiries fell 43%, and 97% of shipping claims resolved within 48 hours.
Real voice from our real customers
Our shipping protection solution helps Shopify brands reduce shipping-related loss. But don't take our word for it, see what our customers say:
Great protection when ever you need it and the claims resolution has def helped reduce customer complaints. Anyone looking to eliminate shipping headaches and boost customer confidence then this is a must have cant recommend it enough !!!
I'll be honest, I was hesitant about adding shipping protection to our checkout at first. But wow, what a difference it's made! Our customers actually love having the option, and we've seen our support tickets for lost packages drop by almost 70%. The setup was incredibly smooth too — literally took us less than 10 minutes to get everything running. As a small business owner, tools like this are super helpful!
What I like the most here is that when I have questions or issues with the app, the support team responds and assists quickly! Also, the interface is very user-friendly, I can navigate it easily and easy to implement on our store.
Frequently asked questions
For Merchants: Worry-Free Delivery is completely free for you.
Customers pay the premium at checkout, which is included in your Shopify payouts. The insurer then deducts the premium (excluding your 15% commission) weekly from your linked card.
For Customers: The cost of Worry-Free Delivery is calculated as 2% of the order value or $1.28 USD, whichever is higher.
Examples:
- Order value: $39 → 2% = $0.78, compared with $1.28 → final cost = $1.28 USD
- Order value: $99 → 2% = $1.98, compared with $1.28 → final cost = $1.98 USD
- For detailed explanation, please check our Protection Cost Guide.
If a package is lost, delayed, damaged, or stolen (porch piracy) during shipping, consumers can file a claim through the Shipping Protection Resolution Center.
Claim Process:
- Consumers can access the claim portal via the email received after purchasing Worry-Free Delivery or ParcelPanel order tracking page.
- If the issue meets the claim requirements, they can file a claim.
- Once the insurance company approves the claim, compensation will be issued to the customer’s specified payment method.
Setup is straightforward with no coding required. For regular Shopify stores, enable the app embed in your theme editor and turn on the protection toggle - the widget automatically adapts to most themes within minutes. Shopify Plus stores can add the protection widget to both cart and checkout pages using the app block feature for higher conversion rates.
If your theme needs adjustment or you‘re using third-party carts, our experts provide free installation support and complete setup within 48 hours.
