LaserShip Tracking

LaserShip, ParcelPanel supports real-time tracking, provides a branded tracking page, automatic shipping notifications, and more.
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About LaserShip

LaserShip (short for LaserShip Express, Inc.) is a renowned logistics company that provides efficient and reliable logistics services. Headquartered in Vienna, Virginia, LaserShip primarily operates in the US, offering a wide range of services to meet its customers' diverse needs.

Founded in 1986, LaserShip has 63 distribution centers, with sorting centers in Florida, Ohio, New Jersey, and North Carolina. The company's core services include:

  • Same day and next-day delivery services
  • Last-mile delivery
  • Regional shipping services

Using the latest technology and its vast network of distribution centers, the courier company is popular for timely and cost-effective delivery services. In fact, with its strong presence in the e-commerce sector, LaserShip delivery is a favorite option for Amazon users because of its same-day shipping service.

In 2021, LaserShip merged with OnTrac, a prominent shipping and delivery services provider in the Western United States. The merger aimed to expand the LaserShip service area and enhance both companies' operational capabilities. By joining forces, LaserShip OnTrac operates under a single name, "OnTrac," making it easy to leverage their strengths and create a comprehensive logistics network. With the merger, OnTrac has positioned itself as a reliable service provider in the logistics industry. This has assured fast and efficient services to e-commerce businesses and their customers.

However, LaserShip still faces competition from other companies in the same space. The major competitors are USPS, UPS, DHL, FedEx, Locus, and Bringg.

LaserShip Tracking

LaserShip, now merged with OnTrac, offers a wide range of shipping services, business solutions, and tracking services, all catering to the needs of its customers.

Here is an overview of how these services are designed for efficient and reliable delivery solutions:

Shipping Services

Specializing in same-day and next-day shipping, OnTrac ensures swift and time-sensitive shipments. The company also provides a coast-to-coast shipping service across the United States in 3 days. This service provides expedited shipping solutions for businesses and individuals with tight delivery deadlines.

The courier's ground delivery service also stands out for its fast delivery times, typically taking one to two business days. Compared to conventional carriers, this is significantly quicker and more efficient.

LaserShip offers California Overnight delivery service that ensures next-day delivery for time-sensitive packages. Customers must ship their packages before 4 pm to qualify for this service and ensure the delivery falls within California, Utah, Nevada, Arizona, Oregon, and Washington.

Business Solutions

OnTrac provides an array of business solutions designed to address the unique logistics needs of any business. The courier company understands that businesses have distinct requirements, so it works closely with its clients to develop customized shipping solutions.

Apart from meeting the business' specific needs, OnTrac also helps to set the business apart from its competitors, providing a unique value proposition to the customers.

Since OnTrac encourages businesses to diversify their carrier mix, it makes it possible for the business to mitigate risks and enhance its shipping capabilities. Ultimately, this improves the customers' satisfaction, helps the business to win more, and builds its loyalty through exceptional shipping experiences.

By providing timely deliveries and reliable transportation, OnTrac supports businesses in reaching more customers, improving customer satisfaction, and expanding their reach. This scalability allows businesses to seize new opportunities, increase their market presence, and achieve growth objectives.

Tracking Services

OnTrac provides robust tracking capabilities allowing customers to monitor the status of their shipments. Through the online Ontrac tracking tool, customers can track LaserShip packages at various stages of the delivery process, from pickup to final delivery.

After subscribing to the company's NotifyMe program, the LaserShip package tracking system provides SMS notifications that keep you updated on the status of your package to ensure transparency and peace of mind.

Here is a comprehensive suite of LaserShip track package services that ensure customers have full visibility of their shipments.

  • OnTrac Ground Tracking –This service allows customers to track their packages shipped through the company's ground transportation network. Although OnTrac's ground delivery service typically takes one to two business days, customers can keep track of their packages throughout the shipping process.
  • OnTrac California Overnight Tracking – Businesses with time-sensitive shipments can enjoy OnTrac's overnight delivery service within California, Oregon, Nevada, Washington, and Utah. To keep track of their overnight shipments, customers can visit OnTrac's official website to access the latest tracking details easily.

Additionally, customers can subscribe to OnTrac's SMS notifications, which provide real-time updates on the progress of their shipments. This makes it simple and convenient for businesses to stay informed about their time-sensitive deliveries.

  • OnTrac Ecommerce Tracking – OnTrac offers dedicated tracking services for e-commerce shipments to ensure smooth tracking from online retailers to consumers. Customers have multiple options to track their package, including;

Opt for message alerts to receive notifications about package status through messages

Visit the OnTac tracking page and enter the tracking number provided by the online retailer

Use ParcelPanel's OnTrac tracking tool, the best Ontrac tracking tool that can accommodate up to 30 tracking numbers each time

  • OnTrac International Tracking- Customers can track their packages sent internationally with this service. It keeps them informed about international transit, customs clearance, and final delivery. Additionally, OnTrac international tracking offers tracking information for up to 10 packages simultaneously.

How to Track LaserShip Packages?

When tracking a LaserShip shipment, customers have multiple options to keep an eye on the status and location of their package.

Here are different ways you can enjoy LaserShip Express package tracking:

By Using ParcelPanel

ParcelPanel is a powerful online tracking tool that gives you insight into the status of your package's progress. Whether you need to track single or multiple shipments, ParcelPanel offers a streamlined and consolidated platform that can handle up to 30 tracking numbers per time.

You can track your LaserShip shipment through the ParcelPanel website or Shopify App.

ParcelPanel Website

Visit ParcelPanel's "Couriers" page and choose LaserShip from the list of carriers. In this page, you can access the LaserShip Tracking service provided by ParcelPanel.

Enter your LaserShip Express tracking number on the dedicated tracking field. Ensure the number is correctly input to avoid any errors.

Click the "Track" button to start the LaserShip tracking process, and you'll have the necessary LaserShip package tracking information, including the real-time delivery status, transit time, origin, destination, etc.

ParcelPanel Shopify App

With the ParcelPanel Shopify App, tracking your LaserShip shipments directly from your Shopify dashboard is even more convenient and efficient. With ParcelPanel's integration with LaserShip API, businesses managing multiple shipments can access centralized tracking capabilities.

To keep customers informed, the app also has enabled shipping notifications in the form of emails for updates on the pickup, transit, and delivery progress.

Customers can also return to your store for the latest LaserShip tracking status. This helps to drive traffic to your online store and reinforces your business presence.

The LaserShip parcel tracking simplifies your operations and saves time, eliminating the need to switch between different tracking platforms.

LaserShip Tracking Number

A LaserShip tracking number is a unique identifier assigned to every package shipped through LaserShip. The tracking number serves as a reference to access detailed tracking information about specific packages.

If you receive a LaserShip tracking number not valid response during a search, it is best to wait for some time before trying to track the package again. This issue can arise if there are typos or errors when entering the tracking number.

The response can also result from incomplete shipment information, especially if the sender generates the tracking number but has not yet handed the package to LaserShip for delivery.

LaserShip Tracking Number Format

Before LaserShip and OnTrac merged, LaserShip tracking numbers typically followed specific formats containing a combination of 2 alphabetic and 8 numerical characters. However, the exact letters and numbers may vary.

Example formats:

  • LW + 8 digits
  • LX + 8 digits
  • 1 + LS + 17 digits

LaserShip tracking number example before the merger:

  • LX27702582
  • 1LS720866540809
  • LX26840244

After the merger of LaserShip with OnTrac, there have been changes to the tracking number formats. The tracking number will start with any of the following prefixes "C," "D," "1LS", "LS," "LX," or "BN." Tracking numbers containing "1LS," "LS," or "LX" at the beginning are most likely to be handled by LaserShip's legacy delivery network

Here is an example:


How to Find the LaserShip Tracking Number?

If you purchase online from a store or retailer that uses LaserShip for shipping, you'll receive a confirmation email. The email contains the tracking number and other order details.

In some stores, you may be directed to an order confirmation page after completing your online purchase. The confirmation page often provides a tracking number for your LaserShip shipment.

Additionally, if you received a physical shipping receipt with your package, check the receipt for a tracking number. The LaserShip numbers are often printed on the receipts for easy reference.

LaserShip Tracking FAQ

Is LaserShip legit?

Yes. LaserShip is legit. Although LaserShip's ratings on various review sites are low, it is an established, privately owned last-mile delivery company. LaserShip is based in Virginia and offers same-day or next-day delivery in the Midwest and Eastern US. Leading retailers and businesses trust the courier.

What is LaserShip delivery?

LaserShip delivery refers to the shipping and delivery services offered by LaserShip, a regional logistics company. The courier specializes in last-mile delivery, transporting packages from distribution centers to their final destination, such as commercial and residential addresses.

What companies use LaserShip?

LaserShip has partnered with various retail stores and companies to provide the best last-mile delivery services. Amazon is one of the largest retailers that use LaserShip's same-day delivery services. Walmart and Nike also use LaserShip for transportation and logistics services. Companies choose LaserShip because of its customized delivery services. The services are fast, affordable, and reliable, which helps to meet customer expectations while saving costs.

How long does LaserShip take to deliver?

Shipments that travel end to end can take up to 5 days under normal conditions to deliver packages. Consumers can take advantage of LaserShip tracking to know the estimated delivery time. Sometimes unavoidable circumstances may cause delays. In case of delays, you will be notified immediately so that you can provide a solution to customers in time.

However, Amazon shipments are an exception. LaserShip delivers daily for Amazon on condition that the purchase happened before noon. Any purchase made after noon will be delivered the next day.

LaserShip says "Delivered," but no package is found.

If LaserShip says delivered but no package is received, there's no need to worry. Do the following.

  • Check the order confirmation emails and details and request retailers' assistance.
  • Check if friends, family, or neighbors accepted the package on your behalf.
  • Look for notifications on your phone. Sometimes, the carrier could not reach you, and the package was already marked as delivered.

If you're still not able to find your package, contact LaserShip customer service and provide your LaserShip tracking number.

Does LaserShip deliver on Sunday?

LaserShip (now Ontrac) only provides weekend deliveries in certain service areas from 8 am to 9 pm on weekends. You can expect delivery if the destination is within those service areas. To determine if LaserShip offers Sunday delivery in your area, it is best to check the tracking information or contact LaserShip's customer service for up-to-date information.

What does LaserShip "Exception" mean?

LaserShip exception means there may have been a disruption or a delay in the normal package's delivery process. Common reasons causing the "Exception" include delivery address issues, weather conditions, package damage, or other unforeseen circumstances.

When you see LaserShip's "Exception" status, it is best to contact LaserShip customer service for more information.

Can I pick up my package from LaserShip?

Yes, LaserShip has package pickup options at predetermined locations. However, the availability of package pickup varies depending on the services and policies of the sender you purchased from. It's important to note not all shipments may be eligible for pickup, especially if there are specific delivery restrictions.

Does LaserShip use USPS?

No LaserShip does not use USPS. Nevertheless, Ontrac International uses USPS, working as a postal qualified wholesaler.

LaserShip Tracking Customer Service

Before the merger with OnTrac, LaserShip customer service help was as follows:

Before Merger

After Merger

Working HoursMonday to Friday 8:00 am - 9:00 pm
Saturday 8:00 am - 9:00 pm
Sunday 8:00 am - 5:00 pm
Monday to Friday 8:00 am - 9:00 pm
Saturday 8:00 am - 9:00 pm
Sunday 8:00 am - 5:00 pm
Phone Number804-414-2590(302) 246-7136

You have several options to get package tracking from LaserShip (now OnTrac) customer service. Here are the available options:

  • Contact LaserShip customer service team by texting the designated LaserShip phone number (302)246-7136. You should note that the standard message rates apply.

Please note that the Ontrac call center is closed on July 4th, New Year's Day, Thanksgiving Day, and Christmas Day.

  • Open an online chat directly with a customer service representative. Locate the virtual assistant at the bottom corner of the official website.
  • Reach out to the company through its official social media accounts. Send a direct message to the LaserShip Facebook account or mention the courier in a post.

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