Turkish Post (PTT)

Turkish Post (PTT) Tracking

Posta ve Telgraf Teşkilatı (abbrev. PTT) is the national postal service in Turkey. ParcelPanel supports real-time PTT tracking, enabling you to boost PTT tracking efficiency and keep customers informed in real time!
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About PTT (Turkish Post)

PTT is Turkey's national postal and telegraph directorate, known as Posta ve Telgraf Teşkilatı and Turkish Post internationally. The history of PTT dates back to October 23, 1840, when the Ottoman Ministry of Posts was established during the reign of Abdulmejid I. By the time the first telephone service was introduced, the organization was renamed Posta Telgraf Telefon (PTT). PTT's service scope gradually expanded into banking and payment after restructuring in 1995.

PTT strives to provide quality and affordable services in 3 different fields, i.e., post, cargo, and banking, aiming to become a leader in the market. In particular, PTT Kargo is its most popular shipping service in Turkey. Up till 2021, PTT has an extensive network of nearly 4,500 post offices and around 50,000 employees. In this regard, it has no match in Turkey. However, speaking of the cargo service, PTT is competing head-to-head with Aras Kargo. Other less significant players in the field include MNG Kargo, Yurtiçi Kargo, Sürat Kargo, hepsiJET, Sendeo, etc.

PTT Tracking / PTT Takip

Whether you want to track PTT mail or PTT cargo shipments for yourself or your e-commerce business, you've come to the right place. In this section, you can learn more about PTT postal and cargo services as well as how PTT tracking can help.

PTT Mail Tracking / PTT Posta Takip

With PTT postal services, you can send communication articles, including letters, postcards, documents, etc., up to 5kg within Turkey and up to 2kg internationally. Registered mail can be tracked through the PTT tracking system because a 13-character tracking number is provided.

Normally, PTT can deliver mail within 5 ~7 business days in Turkey. It's worth noticing that with the fastest service, the delivery time is within 1 day, while the expedited service ensures delivery within 2 days.

PTT Cargo Tracking / PTT Kargo Takip

PTT's domestic cargo services fall into two categories, namely, Postal Cargo and Cargo. They don't contain correspondence items, whereas their differences are in the shipment weight and volume, as you can find in the table below.

Postal Cargo≤30 kg≤300 dm²
Cargo>30 kg>300 dm²

PTT also provides a variety of value-added services for cargo deliveries, including "Cash on Delivery," "Delivery to PTT Office," fee collection, insurance, returns, and so on.

Although you may track PTT Kargo on the homepage of the official website, PTT has an independent tracking system for cargo shipments.

PTT İnternational Cargo Tracking / PTT Yurtdışı Kargo Takip

PTT offers 3 international logistics services, including Postal Parcel, EMS, and Turpex. Notably, EMS is the express parcel service. Other differences are listed below:

ServiceSpeedSize & Dimension RequirementsTrackingTracking Inquiry PeriodValue-Added Services
Postal ParcelNormalNot specifiedTraceable through PTT Kargo Takip system when delivered to 124 specific countries6 months, starting from the shipping dateReceipt proof, insurance, cash on delivery, customs declaration
EMSExpressNot specifiedAvailable when delivered to 90 specific countries4 months, starting from the shipping dateCustoms declaration
TurpexNot specifiedMax. length ≤ 110 cm, max. weight ≤ 60 kgTraceable through PTT Kargo Takip system6 months, starting from the shipping dateNot specified

As a UPU member, PTT can deliver cargo to many UPU member countries, and it supports end-to-end shipment tracking. However, if you want to get the estimated delivery time and obtain proof of delivery, you should go to the official postal service in the destination country.

How to Track PTT Parcels or Cargo?

By Using Official PTT Tracking Services

On the homepage of PTT's official website, there is a PTT tracking tool floating over the banner. You can enter the PTT tracking number you've received to monitor the shipment as it moves to the destination.


Just click "Track" after you enter the PTT tracking number, and a window will pop up, allowing you to know the current shipment status, sender information, and recipient information from acceptance to final delivery.

To check the transit history, scroll down for more details.

Certainly, you may take advantage of the dedicated PTT Gönderi Takip (PTT Kargo Tracking) tool to get updated on the delivery progress. The latter provides a better user experience - you don't need to scroll down to check the transit history,


If you want to track PTT cargo deliveries on the go, consider using the PTTKargo mobile app (iOS and Android versions are available).

By Using ParcelPanel

ParcelPanel specializes in post-purchase solutions for e-commerce businesses on Shopify and WooCommerce. It is also known as a professional package tracking website with over 1,100 carrier integrations. ParcelPanel offers 2 ways for individuals and businesses to track Turkish Post registered mail, parcels, and cargo shipments: through the official website or the ParcelPanel Order Tracking app.

ParcelPanel Official Website

Once you land on ParcelPanel's homepage, go to the "Couriers" list, type "PTT" in the search bar, and select it to access the PTT tracking tool on ParcelPanel. The tool allows you to track up to 30 PTT deliveries at a single time, greatly improving your tracking efficiency.


After you enter your PTT tracking number, click "Search," you'll know the latest shipment status and the exact transit time immediately.


For international deliveries, ParcelPanel makes it easy for you to translate tracking details into a popular foreign language. Plus, it's also a breeze to export all the tracking information to a spreadsheet.

ParcelPanel Order Tracking App

The ParcelPanel Order Tracking App is specially designed for Shopify and WooCommerce merchants who want to improve the post-purchase experience, build trust, and boost sales. Our app can automate order tracking across over 1,100 carriers worldwide, including Turkish Post.


As soon as you finish the installation, a branded tracking page will be ready, and you can put it on your storefront to enable 24/7 self-service order tracking. In this way, your customers can track order statuses without your help, greatly reducing WISMO tickets and calls. In case of delivery exceptions, your in-house team can receive alerts in real time.

You may also choose to include a "Product Recommendations" section to offer personalized recommendations to customers who return for delivery updates, thus encouraging repeat purchases and increasing the customer's lifetime cycle.

ParcelPanel Order Tracking is a "Built for Shopify" app rated 5.0 out of 5.0 stars, representing the highest levels of reliability and customer service. Deliver top-notch post-purchase experience and gain an upper hand in the competition!

PTT Tracking Number / PTT Takip No

Normally, when sending a registered mail or a parcel, you'll be given a tracking number after placing an order with PTT. Generally speaking, a PTT tracking number can either consist of 13 digits or 13 alphanumeric characters.

PTT Tracking Number Example



PPT Customer Service

If you need further assistance with your mail/cargo delivery, you're advised to use the contact information below.

24/7 PPT tracking phone number (7/24 PTT kargo takip telefon): 444 1 788 / (+90) 312 309 51 44;

For accessibility customer care, call 0312 309 59;

PTT headquarters: Şehit Teğmen Kalmaz Cad. No: 2 06050 / Ankara.


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