Turn order tracking intorevenue opportunities
Keep customers happy with real-time order tracking from ParcelPanel. Reduce WISMO with clear visibility and turn shipping updates into trust and repeat sales.
Outcomes of a better post‑purchase experience
Every WISMO ticket costs time and money. Branded tracking pages and shipping notifications eliminate these inquiries while building customer trust that keeps customers coming back.
Fewer WISMO support tickets
Self-service order tracking and proactive updates answer customer questions before they ask, cutting support costs.
Increase in customer satisfaction
Clear order visibility reduces customer anxiety, providing the transparent experience they want from trusted brands.
Increase in repeat purchases
Turn order tracking visits into sales opportunities with product recommendations instead of sending customers to carrier pages.
Higher customer retention
Professional tracking experience sets your brand apart, creating the reliability that keeps customers coming back.
Key features that build a branded delivery experience
Branded order tracking experiences reduce support tickets while keeping customers engaged with your brand for repeat purchases.
Branded tracking pages that keep customers coming back
- Full brand control on the tracking pageMatch your store's design, colors, and layout with customizable tracking pages that keep customers on your domain, not bouncing to carrier sites.
- Real-time visibility reduces support burdenDisplay delivery dates, progress bars, and last-mile updates in customers' local language, cutting "where's my order?" tickets while keeping shoppers calm.
- Tracking checks become shopping sessionsEmbedded product suggestions convert routine order lookups into purchases, increasing average order value and customer lifetime value.
Shipping notifications that reassure customers
Stop overwhelming support tickets about order status. Automated shipping updates keep customers informed at key stages, eliminating anxious inquiries.
- Automatic updates at every shipping milestoneSend notifications when in transit, out for delivery, ready for pickup, or when a shipment is lost or damaged, keeping customers informed without lifting a finger.
- 7 customizable templates match your brandProfessional email templates support multiple languages, custom designs, and include embedded social media links to fit your brand voice and engage global customer base.
- Every email drives actionInclude special offers, discount codes in shipping emails, turning routine updates into opportunities for engagement and purchases.
Last-mile tracking that enhances first attempt delivery success
Packages get lost when tracking stops at international handoffs, leaving customers frustrated and confused. Last-mile visibility eliminates these blind spots, helping customers stay informed and ensure successful first deliveries.
- End-to-end tracking reduces failed attemptsComplete visibility across carrier handoffs (YunExpress, Yanwen, 4PX, etc.) enables customers to track package status, helping them be ready for the first delivery.
- Accurate carrier information prevents missed deliveriesAutomatic detection provides the correct last-mile carrier and contact details on tracking pages, so customers can coordinate directly with the right delivery team for successful first attempts.
- Self-service resolution reduces support ticketsWhen delivery issues occur, customers access carrier contacts instantly and resolve problems themselves instead of contacting your support team.
Analytics that drive smarter shipping decisions
Having shipping data saves money and benefits customers. Comprehensive analytics reveal where delays happen, which carriers fail, and optimize carrier selection and routing decisions.
- Delivery performance metrics expose bottlenecksTrack order-to-delivery and transit times by carrier, location, and destination, identifying slow routes and problem carriers to cut shipping costs.
- Tracking page visits become measurable revenueMonitor page views, click-through rates, and conversion metrics to understand how logistics interactions generate sales.
- Exception patterns guide carrier choicesAnalyze damaged, lost, returned shipments, and exception rate by carrier and route, switching providers before problems become trends.
Marketing touchpoints built into every shipment
Customers check tracking pages multiple times but don't buy anything else. Smart recommendations and targeted promotions convert these visits into shopping sessions.
- Dual-channel marketing reaches customers when they're engagedPlace offers and suggestions in tracking pages and shipping emails, plus integrate with review apps to trigger feedback collection at optimal delivery moments for social proof.
- 5 recommendation engines match customer preferencesChoose from Shopify recommendations, specific collections, new arrivals, AI-powered bestsellers, or frequently bought together items, personalizing suggestions based on purchase history and browsing behavior.
- Real-time performance tracking optimizes resultsMonitor clicks, conversions, and revenue from every marketing touchpoint with detailed analytics dashboards, identifying winners to scale.
Boost conversions with reliable delivery estimates
Customers abandon carts when they don't know when orders will arrive. Reliable delivery estimates show arrival dates before and after purchase, eliminating uncertainty that kills conversions.
- Post-purchase EDD reduce support ticketsDisplay Shopify, carrier, or custom delivery dates with flexible prioritization, giving customers confidence in arrival times.
- Pre-purchase EDD boost conversionsShow expected delivery dates on product pages with location-specific rules and customizable widgets, helping customers decide to buy and increasing checkout rates.
- Set delivery dates your wayChoose the calculation start point (order creation or order fulfillment), configure your fulfillment workflow, exclude non-business days, and set transit times by shipping zone to match your shipping strategy for accurate delivery estimates.
Order management with complete visibility
Scattered order information across multiple systems creates chaos and missed problems. One unified dashboard shows every order's status, location, and issues, keeping your team in control.
- Native Shopify integration eliminates app switchingManage all orders tracking directly inside Shopify's admin panel with full access to customer and product data, letting teams work faster in familiar territory.
- 9 status levels identify issues earlyTrack orders through detailed stages from "pending" to "exception" with 30 sub-statuses, catching problems that need attention immediately.
- Bulk operations handle thousands at onceFilter by status, carrier, region, or tags to update multiple orders simultaneously and export reports instantly, scaling operations efficiently.
Dropshipping mode for seamless brand control
Chinese tracking details expose your suppliers and confuse customers with foreign addresses and languages. Dropshipping mode hides origins and maintains your brand story automatically.
- Hide all Chinese shipping origins instantlyRemove "Aliexpress," "China," and Chinese city names from tracking pages, replacing them with your custom locations to protect your supply chain privacy.
- Track 1,400+ carriers in one dashboardSupport Aliexpress Standard Shipping, China Post, ePacket, YunExpress, and all major dropshipping carriers through one system instead of juggling multiple tracking platforms.
- Automatic translation creates local experiencesConvert Chinese tracking updates into customers' languages with automatic or manual editing, creating localized experiences that strengthen trust.
Seamless Integration with your existing tech stack
Built for Shopify
Shopify app partners
Carriers partners
Trusted by 50,000+ Shopify DTC brands
As Atolea expanded to 70+ countries, global post-purchase management overwhelmed their customer service team. Without centralized tracking, agents handled constant shipping inquiries while missing customer retention opportunities.
Atolea implemented ParcelPanel's branded tracking and marketing channels. Customers self-serve tracking, viewing pages 3.4 times per order. Results: $25,000 monthly savings, 463% marketing ROI, and industry-leading retention.
Real voice from our real customers
Our order tracking software transforms the post-purchase experience. But don't take our word for it – here's what our customers say:
I've been using this tracking app for a while now, and I'm really impressed with the improvements I've seen recently. The features keep getting better, and it's clear the developers are actively working to enhance the experience.
One thing I really appreciate is the customer support — it's fast, responsive, and genuinely helpful whenever I need assistance.
ParcelPanel is literally the go-to app if you want to an app to give customers accurate real time updates without overpaying. It really did help our business with the seamless integration and the automated e-mails to our customers. Thank you Guys!
ParcelPanel has been a game-changer for our Shopify store! The app is reliable, easy to set up, and provides a seamless tracking experience for our customers. What really stands out is their customer support — fast, friendly, and genuinely helpful! Highly recommend!
Frequently asked questions
Automatic shipping updates happen at every delivery milestone, while your tracking page lets customers check status anytime. Instead of emailing you asking "where is my order?", customers get updates automatically and handle everything themselves. Most stores see 75% fewer tracking questions and significant cost savings within the first month.
Yes. ParcelPanel works with 50+ popular apps and any Shopify theme without breaking anything. Your tracking page for Shopify orders becomes part of your store experience, while automated workflows eliminate the manual work.
Complete control. You can customize your tracking page to match your brand perfectly, write custom notifications, add product recommendations, and include promotional offers. Tracking becomes part of your store instead of sending customers to generic carrier websites.
No manual import needed. ParcelPanel automatically syncs tracking data for orders from the past 30 days when you first install the app. This means you can immediately start using ParcelPanel's tracking services with your recent orders, ensuring a seamless migration from other tracking solutions.
