Provide flexible return logisticswith return rules
Design return logistics that work for both you and your customers. Flexible shipping options, carrier connections, and routing rules reduce costs while improving satisfaction.
What we deliver
Stop waisting time and money on complicated return shipping
Enhance carrier integration convenience
Improve return shipping experience
Boost shipping label management efficiency
Reduce return shipping costs
Gains in efficiency, revenue, processing, and satisfaction
Good return logistics don't just make returns easier—they make your business more scalable. Happy customers buy more, operational costs drop, and you can actually focus on growing instead of constantly putting out shipping fires.
Less time hunting down return info
Find any return labels in seconds instead of playing detective across different systems
More revenue stays in your pocket
Smart return rules encourage exchanges and store credit over cash refunds
Faster international return processing
Automated customs handling and carrier selection eliminate weeks of back-and-forth
Customer satisfaction even on returns
When the return process is actually pleasant, customers remember—and come back
Return logistics that handle carriers, labels and shipping methods
Connect carriers in one-click
Flexible and convenient return shipping methods
Automated return labels and refund processing
Access shipping label discounts
Stop fighting your return process
Get return logistics for real businesses. No more carrier headaches or returns that cost more than the original sale.
Trusted by 50,000+ Shopify DTC brands
INTERSPORT Italia faced overwhelming customer inquiries about order tracking and returns. The established sportswear retailer struggled with manual workflows that frustrated customers. WISMO and WISMR tickets flooded their support team daily.
ParcelPanel's solution transformed their post-purchase experience. INTERSPORT Italia reduced product returns by 12.5% while cutting support tickets by 68%. The automated system generated significant upsell opportunities, turning service challenges into revenue growth.
Real voice from our real customers
Our returns & exchanges solution helps Shopify brands transform their returns experience. But don't take our word for it, see what our customers say:
If I could give 100 Stars for this App, I would. We can't fault the amazing and we mean AMAZING customer service and support. Developers who truly listen to the needs of their customers. We turned to this App because other "return" apps just didn't meet our needs for us to be able to provide a seamless customer experience, but Parcel Panel Returns & Exchanges has filled the gap in the market. Thank You!!
Okay, 2 words to describe this app: SIMPLY AMAZING I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it.
A special thanks to Donna for her quick help every time I have a question.
ParcelPanel's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly. Highly Recommended!
Explore more Returns & Exchanges features
.svg)
Smart Returns & Exchanges
Guide customers toward exchanges and store credits instead of refunds to retain more revenue and boost satisfaction.
.svg)
Returns Analytics
Get actionable insights into return patterns and costs to optimize your return strategy and reduce losses.
.svg)
Return Tracking & Notifications
Track return shipments in real-time and send proactive notifications to keep customers informed throughout the process.
.svg)
Return Workflows & Automation
Streamline return processing with automated workflows that handle routine tasks and speed up resolutions.
.svg)
Flexible Return Logistics
Connect with international major carriers and offer multiple return methods that match customer preferences.
.svg)
.svg)
Frequently asked questions
How quickly can I connect to carriers, and which ones are available?
The system offers one-click integrated logistics activation that gets your return logistics running in minutes, not months. You'll have instant access to over 17+ shipping partners worldwide, including major carriers like USPS and FedEx, as well as regional carriers your global customers actually use.
Everything works through one dashboard with no separate logins, endless paperwork, or weeks waiting for account approvals. If you need to integrate with specific carriers that aren't currently available, simply reach out to us and we can help facilitate the connection.
What return shipping options can I offer my customers?
You can offer multiple flexible return methods to match different customer preferences. Options include prepaid labels for traditional customers, QR codes for mobile-first shoppers who can scan at the post office (eliminating the need for printers), scheduled pickups for busy customers who want packages collected from their doorstep, and eco-friendly choices for environmentally conscious shoppers.
Customers can also choose to handle shipping themselves if they prefer. You can offer all these options simultaneously without complicating your logistics operations, letting you say "yes" to every customer preference.
How much can I save on return shipping costs?
The platform provides access to maximized shipping label discounts - the same rates that big companies negotiate, but without the big company headaches. Because ParcelPanel has pre-negotiated discounted shipping rates and secured bulk pricing agreements with various carriers, you get better prices without having to negotiate with each carrier individually.
There are no minimum orders or long contracts required - you get better rates from day one. For businesses processing hundreds of returns monthly, these savings add up significantly compared to paying retail shipping rates.How does the system handle international returns and complex situations?
The platform is specifically designed to handle complex cross-border returns that typically cause headaches. It provides automated customs handling and intelligent carrier selection that eliminates weeks of back-and-forth communication. You can set up different return rules for different scenarios - like varying return windows for jewelry versus electronics.
The system shows real-time updates across all carriers in one dashboard, so you can track international returns without checking multiple websites. This automation means faster international return processing and prevents returns from getting stuck in customs, which often frustrates customers.
