Secure returns, protect yourmargins
Solve the return cost dilemma: Building customer confidence at checkout with return protection, while protecting your profit margins with smart cost management.
What we deliver
Return protection that actually controls costs and drives profits
Cover returns shipping costs
Improve shopping confidence and conversion rates
Increase average order value
Drive repeat purchases and boosts customer lifetime value
Returns protection benefits across your business
Your conversion rates climb, customer complaints drop, and your brand reputation soars. return protection isn't a cost; it's an investment in customer relationships.
Reduction in returns shipping costs
Small protection fees reduce overall return costs while providing customers premium return service and convenience.
Higher conversion rates
Remove purchase anxiety and watch more visitors become customers when return shipping costs disappear from their decision-making process.
Increase in average order value
Return protection fees boost order values directly. Customers also purchase premium items when return risks feel manageable.
Improve customer retention rates
Customers who experience return protection have a good shopping experience and develop stronger brand loyalty to shop frequently.
Strategic return protection that work for your business and customers
Widgets on cart and checkout pages
Seamless integration with your store
Merchant-controlled flexible pricing and configuration
Customizable returns policies and benefit rules
Turn costs of returns from a barrier into a competitive advantage
Give customers the confidence to buy with return protection that builds loyalty, increases conversions, and strengthens brand reputation.
Trusted by 50,000+ Shopify DTC brands
INTERSPORT Italia faced overwhelming customer inquiries about order tracking and returns. The established sportswear retailer struggled with manual workflows that frustrated customers. WISMO and WISMR tickets flooded their support team daily.
ParcelPanel's solution transformed their post-purchase experience. INTERSPORT Italia reduced product returns by 12.5% while cutting support tickets by 68%. The automated system generated significant upsell opportunities, turning service challenges into revenue growth.
Real voice from our real customers
Our returns & exchanges solution helps Shopify brands transform their returns experience. But don't take our word for it, see what our customers say:
If I could give 100 Stars for this App, I would. We can't fault the amazing and we mean AMAZING customer service and support. Developers who truly listen to the needs of their customers. We turned to this App because other "return" apps just didn't meet our needs for us to be able to provide a seamless customer experience, but Parcel Panel Returns & Exchanges has filled the gap in the market. Thank You!!
Okay, 2 words to describe this app: SIMPLY AMAZING I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it.
A special thanks to Donna for her quick help every time I have a question.
ParcelPanel's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly. Highly Recommended!
Frequently asked questions
You set your own budget and rules. Use our suggested formulas to estimate costs, or set fixed amounts per order. Most merchants find that increased conversion rates and repeat purchases offset return shipping costs within the first quarter. You can start with minimum order thresholds or specific customer segments to test the impact before expanding.
Setup takes minutes, not hours. The return protection integrates with your existing ParcelPanel Returns & Exchanges setup—no coding required. The widget auto-adapts to your store theme, though you can add custom CSS if desired. If you're already using ParcelPanel, you just configure your return protection rules and activate the feature.
Yes, you have flexible control over your policies. Change minimum order amounts, adjust customer eligibility, exclude certain products, or modify the number of return protection per order anytime. You can create different rules for different customer segments, product categories, or even seasonal campaigns. The system applies your current rules to new orders while honoring previous commitments.
The system provides analytics to help you measure the impact of your return protection strategy. You can track key metrics like return protection sales, return shipping costs, and return values to see the direct financial impact. By monitoring these metrics, you can assess the cost savings from reduced return shipping expenses and the additional revenue generated from customers who purchase the return protection.
