Deliver customer satisfaction withself-service returns
Self-service returns portal reduces support workload while maintaining your brand experience. Customers handle returns independently and provide valuable return insights.
What we deliver
Self‑service returns that reduce tickets, speed up workflows, and increase retention
Simplify returns & exchanges process
Improve operational efficiency
Turn returns into exchanges
Extend your brand into a returns journey
The results that a smarter returns portal delivers
When returns stop feeling like a hassle, good things happen. Your support team gets breathing room, customers stick around longer, and your brand stays consistent no matter what.
Fewer support tickets
Self-service capabilities dramatically reduce "where's my return?" inquiries, freeing your team to focus on growth.
Labor cost reduced
Self-service returns automation reduces manual work, giving your team hundreds of hours back to focus on growth.
Improved customer satisfaction
Seamless, on-brand returns experiences create positive lasting impressions even when customers are returning products.
Customer retention
Customers who experience smooth, branded returns are more likely to purchase again from your store.
Transform returns into brand-building opportunities
Create a returns experience that reinforces your brand at every step, builds customer loyalty and revenue retention.
Trusted by 50,000+ Shopify DTC brands
INTERSPORT Italia faced overwhelming customer inquiries about order tracking and returns. The established sportswear retailer struggled with manual workflows that frustrated customers. WISMO and WISMR tickets flooded their support team daily.
ParcelPanel's solution transformed their post-purchase experience. INTERSPORT Italia reduced product returns by 12.5% while cutting support tickets by 68%. The automated system generated significant upsell opportunities, turning service challenges into revenue growth.
Real voice from our real customers
Our returns & exchanges solution helps Shopify brands transform their returns experience. But don't take our word for it, see what our customers say:
If I could give 100 Stars for this App, I would. We can't fault the amazing and we mean AMAZING customer service and support. Developers who truly listen to the needs of their customers. We turned to this App because other "return" apps just didn't meet our needs for us to be able to provide a seamless customer experience, but Parcel Panel Returns & Exchanges has filled the gap in the market. Thank You!!
Okay, 2 words to describe this app: SIMPLY AMAZING I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it.
A special thanks to Donna for her quick help every time I have a question.
ParcelPanel's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly. Highly Recommended!
Frequently asked questions
The returns portal connects directly to your Shopify store through an embedded page that sit right on your site, so customers never leave your store during the returns process. The system collects order details, syncs with your inventory, and keeps orders up-to-date without manual work. Everything updates in real-time, ensuring your inventory and order management stay current throughout the returns process.
Yes, you have complete control over the design and messaging. You can upload your logo, match your brand's colors and fonts, and write copy in your brand's voice. The portal supports multiple languages that switch automatically based on customer location. Most elements - from buttons to messages to entire pages - can be customized to ensure the returns experience feels like a natural extension of your store, not a generic third-party service.
The system encourages customers to choose exchanges or store credit instead of refunds by making these options easy and appealing. You can offer small bonuses for choosing store credit, show similar products they might like, or make swapping for different sizes/colors feel effortless.
Yes, the self-service capabilities reduce support inquiries. Customers can log in with their order number and email, select items to return, choose how they want them handled, and check return status anytime - all without contacting support. The system also includes automation features that can instantly approve simple returns based on your rules while flagging unusual requests for review.
