Turn costly returns into revenue-protecting exchanges
Transform costly refunds into retained revenue with exchange-first strategies and return reward incentives. ParcelPanel helps guide customers toward exchanging, keeping more revenue in your hands.
What we deliver
From returns to exchanges: Stop losing, start saving
Encourage exchanges to retain revenue
Reduce return costs
Lower return volume and rate
Deliver a shopping-like exchange experience
When returns become exchanges, revenue remains
Effective revenue retention isn't just about reducing refunds. It's about creating win-win solutions that satisfy customers while protecting margins and building stronger relationships throughout your entire business.
More retained revenue per return
Exchange-first strategies and store credit incentives convert potential losses into sustained sales through effective product returns management
Higher customer lifetime value
Customers who choose product exchange or store credit purchase 60% more frequently than those who receive cash refunds
Reduction in processing costs
Automated exchange workflows eliminate manual review and speed resolution while protecting margins
Increase in repeat purchase rate
Store credit incentives and positive exchange experiences drive customers to return and buy again
Protect your profit margins with smart exchanges
Smart exchange recommendations
Flexible exchange types to retain more revenue
Custom exchange incentives to increase value
Return cost recovery to reduce return loss
Transform return losses into revenue opportunities
Protect your profit margins with intelligent Shopify exchange suggestions, flexible cost recovery tools, store credit incentives, and automated workflows that turn potential losses into retained revenue.
Trusted by 50,000+ Shopify DTC brands
As Ever‑Pretty scaled globally, long production times and delayed deliveries created anxiety for customers. Without visibility into shipments or an efficient returns process, the support team was swamped with “Where is my order?” and refund-related inquiries.
To fix this, Ever‑Pretty implemented ParcelPanel’s Order Tracking and Returns & Exchanges solutions. Customers now track orders and manage returns on their own, while the team uses automation and analytics to save time and recover revenue. The result: WISMO tickets dropped 68%, return questions fell 43%, and over 54% of refund value was recovered.
Real voice from our real customers
Our returns & exchanges solution helps Shopify brands transform their returns experience. But don't take our word for it, see what our customers say:
If I could give 100 Stars for this App, I would. We can't fault the amazing and we mean AMAZING customer service and support. Developers who truly listen to the needs of their customers. We turned to this App because other "return" apps just didn't meet our needs for us to be able to provide a seamless customer experience, but Parcel Panel Returns & Exchanges has filled the gap in the market. Thank You!!
Okay, 2 words to describe this app: SIMPLY AMAZING I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it.
A special thanks to Donna for her quick help every time I have a question.
ParcelPanel's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly. Highly Recommended!
Frequently asked questions
You have complete control over your return solution offerings and their priority order. In the return solutions settings, you can enable and arrange multiple options including variant exchanges, refunds to original payment methods, store credit/discount refunds, exchanges for different items, and gift card refunds.
The system displays these options to customers in the order you set, allowing you to guide them toward your preferred solutions like exchanges over refunds.
The system offers multiple recommendation approaches that you can flexibly prioritize. Beyond Shopify's built-in recommendation engine, you can also configure recommendations from all products, specific collections, or variant exchanges (different sizes/colors of the same item).
These recommendation logics can be arranged in your preferred priority order to show customers the most relevant alternatives based on their purchase history and what similar customers have chosen.
You have multiple tools to recover return costs and protect your profit margins. You can set custom restocking fees and return shipping charges that make sense for your business.
ParcelPanel returns provides access to discounted return labels through carrier partnerships. You can also offer free returns as a premium service that customers pay for upfront. Additionally, you can create custom incentives like badges, special discounts, or rewards that nudge customers toward exchanges rather than refunds, essentially turning returns into potential upsells.
Yes, the system supports all kinds of flexible exchange scenarios. Customers can swap sizes or colors of the same product, switch to completely different products, or return part of a bundle while keeping items they want.
It handles payment adjustments automatically - whether customers need to pay extra for a higher-priced item or receive partial credit for a lower-priced exchange. You can also set up custom exchange incentives to encourage customers to choose higher-value replacements, helping improve your margins on each exchange.
