UBI Smart Parcel is a China-based logistics service provider offering cost-efficient B2C, B2B2C, and B2B distribution solutions to over 200 countries across five continents. The company was founded in 1991 and is headquartered in Shanghai.
It has established partnerships with DHL, UPS, NZPost, Australia Post, Canada Post, and other logistics providers for last-mile delivery. Moreover, it is partnered with renowned eCommerce platforms such as Shopify, AliExpress, Amazon, Wish, Walmart, DHgate.com, etc.
UBI Smart Parcel offers several service categories at an affordable rate. Most services are trackable - customers can track their packages and get real-time updates. These include the "special line" shipping service, which delivers faster than postal service but slower than express service. Also, the last-mile delivery service is provided.
The following are some of the most popular UBI services.
UBI offers several services to deliver goods from China to Canada. The destination ports for these services are Toronto, Vancouver, or Montreal. Besides, UBI also offers a last-mile delivery service within Canada. The service includes a tracking option that customers can use to monitor their packages and stay informed on the progress of their shipments 24/7.
The services offered in this category are:
| Service | Service Features |
|---|---|
| China to Worldwide Special Line | Transit time: 5-9 business days Weight limit: 30 kg Dimension limit: 10 cm x 10 cm (minimum), L≤2m, L + Girth≤3m (maximum) |
| China to Worldwide Priority | Transit time: 4-8 business days Weight limit: 30 kg Dimension limit: 10 cm x 10 cm (minimum), L≤2m, L + Girth≤3m (maximum) |
| China to Worldwide Express | Transit time: 3-7 business days Weight limit: 30 kg Dimension limit: L≤121.92 cm, L+girth of the smallest side ≤ 419 cm |
| Intelcom Express | Transit time: 4-7 business days Weight limit: 30 kg Dimension limit: H≤76cm, L≤127cm, W≤76cm |
| Last-Mile Service (Tracking available) | Transit time: 2-5 business days Weight limit: 30 kg Dimension limit: H≤76cm, L≤127cm,W≤76cm |
UBI provides specialized shipping services dedicated to the United Kingdom. The destination ports of these services are London, Brussels, and Liège airports. Not all services are trackable. Customers opting for China to Worldwide Special Line, China to Worldwide Postal Fully Tracked, and Last-Mile services can get real-time updates on their package.
The services offered in this category are:
| Service | Service Features |
|---|---|
| China to Worldwide Special Line (Tracking available) | Transit time: 5-8 business days Weight limit: 20 kg Dimension limit: L ≤60cm |
| China to Worldwide Special Line Semi Tracked (Tracking unavailable) | Transit time: 10-12 business days Weight limit: 2kg Dimension limit: L+W+H≤90cm, L ≤ 60cm |
| Last-Mile Service (Tracking available) | Transit time: 10-12 business days Weight limit: 2kg Dimension limit: L+W+H≤90cm, L ≤ 60cm |
| China to Worldwide Postal Fully Tracked (Tracking available) | Transit time: 7-12 business days (main cities), 12-20 business days (other areas) Weight limit: 2 kg Dimension limit: L+W+H≤ 90 cm, L≤ 60cm |
| China to Worldwide Postal Semi Tracked | Transit time: 7-12 business days (main cities), 12-20 business days (other areas) Weight limit: 2 kg Dimension limit: L+W+H≤ 90 cm, L≤ 60cm |
UBI Smart Parcel offers a dedicated international shipping service that allows shipping from China to Australia. The destination ports of these services include Sydney, Melbourne, Brisbane, Perth and Adelaide. By providing real-time updates via a tracking feature, this service guarantees transparency.
The services offered in this category are:
| Service | Service Features |
|---|---|
| China to Worldwide Special Line | Transit time: 5-8 business days Weight limit: 22 kg Dimension limit: L≤ 105 cm |
| Last-Mile Service (Tracking available) | Transit time: 2-10 business days Weight limit: 22 kg Dimension limit: L≤ 105 cm |
| China to Worldwide Ocean Freight (Shenzhen to Sydney) | Transit time: 20-30 business days Weight limit: 22 kg Dimension limit: L≤ 105 cm |
UBI Smart Parcel tracking can be conducted in several ways. The UBL official website has an integrated track and trace tool that customers can use to track their UBI parcels. In addition, there are many reliable third-party tracking platforms — for example, ParcelPanel.
Here's a comprehensive guide to help you track UBI packages.
To track your UBI package using the UBI tracking tool:
Step 1: Go to the UBI official website.
Step 2: Click on the "UBI Track" option from the homepage.
Step 3: Enter your UBI tracking number (up to 30 tracking numbers can be accommodated each time).
Step 4: Hit the "Track" button.
Then, the tracking details will appear below the tracking field. Clicking on the "Details" button will reveal the whole shipment journey - from consignment to final delivery.
ParcelPanel is a leading shipment tracking solution for eCommerce merchants on Shopify and Woocommerce platforms. It has a vast network of 1,100+ carrier partners worldwide. Its seamless integration with the UBI tracking API allows you to automate UBI parcel tracking and get real-time progress status.
ParcelPanel offers two methods to track your UBI package: the official website and the ParcelPanel Order Tracking app. The instructions below walk you through how to use ParcelPanel for UBI Smart Parcel Tracking.
To track your UBI package using ParcelPanel,
Step 1: Go to ParcelPanel's official website and click on the option "Carriers" from the menu bar
Step 2: Search for "UBI" in the carrier search bar. Then, click on the search result to access the dedicated "UBI Smart Parcel Tracking" tool on ParcelPanel.
Step 3: You will land on the dedicated UBI Smart Parcel tracking page, where you will find a tracking box. Enter your UBI tracking number in the tracking field (up to 30 tracking numbers are allowed) and hit the "Track" button.
Next, the tracking dashboard will display the current shipment status of your UBI package, transit time, origin, destination country, and the complete transit history.
The ParcelPanel order tracking app is ideal for Shopify and WooCommerce store owners looking to streamline shipment tracking and cut down on WISMO queries. The app has 2000+ reviews and 5-star ratings, and it offers a 7-day free trial.
After being installed, the app generated a branded order tracking page. The tracking page can be added to the navigation menu, where customers can track their package using the tracking number. The app also can extract data from order details for the past 30 days. Hence, merchants can keep track of their orders from multiple logistics providers in one place.
You can also send automated shipping notifications to your customers to keep them updated on the latest shipment status in real time. Moreover, you can enable the AI-powered product recommendations feature to make them come back to your store and check out the recommended products for further purchase.
UBI assigns a unique identification number, also referred to as a tracking number, to every shipment registered for delivery. This number is provided on the shipping label/receipt and in a shipping confirmation email.
A standard UBI tracking number format is a combination of 23 alphanumeric characters. The UBI tracking number starts with 2 or 4 numbers, is followed by a single or multiple letters, and ends with 18 numerical digits.
More precisely:
Here are a few examples of UBI tracking numbers:
For queries related to your shipment or if you need assistance with any issue, contact UBI Customer Care Service. The UBI contact number information is as follows:
UBI customer service hotline number: 400-017-6662
UBI customer service email address: [email protected]
Contact information based on region
Telephone number: 15999512331
Email Address: [email protected]
Telephone number: 13817753920
Email Address: [email protected]
Telephone number: 13564323270
Email Address: [email protected]
You can also contact UBI Smart Parcel by leaving a message online. On the "Contact Us" page, fill out the message form with your name, phone number, mail address, and message. They have a live chat feature and a QQ account for you to get quick responses.
