DHL vs. UPS, Which Courier is Best For E-Commerce?
As an entrepreneur in the e-commerce industry, choosing the right shipping partner can contribute immensely to your success. It’s thus important to identify your needs and go for a courier that suits them.
This article compares DHL and UPS in various ways to help you choose.
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No, DHL and UPS are not the same. The confusion and the misunderstanding result from the many years of collaboration between the two companies.
The U.S-based subsidiary DHL and UPS agreed on a 10-year partnership in 2008 in which UPS was to handle some freight shipments of DHL Express and DHL International and deferred shipments under certain specific conditions in the USA. Under the partnership, UPS was to provide air cargo services for DHL packages between the United States, Mexico, and Canada.
However, these two companies currently operate independently and offer a wide range of domestic and international shipping services.
The shipping cost is determined by weight, shipping solution, dimension, destination, and shipping method. These factors, among others, make it difficult to compare the pricing between the two services.
However, DHL is generally more affordable for international shipments, while UPS is cheaper when shipping domestically. The cost of sending a 20-pound package from Virginia to Texas using UPS Ground is between $100-$200, while DHL charges about $500. On the other hand, DHL charges Rs. 2519, while UPS charges Rs. 2713 on average for international orders.
Delivery speed depends on various factors, including delivery destination, service type, shipment method, and the package’s origin.
While both couriers are renowned for their speedy shipping, DHL, under the DHL Express Worldwide service, is faster than the UPS Ground option for international shipping. With DHL Express, delivery is expected within 3 working days, while UPS Ground takes 4-7 working days for international deliveries.
However, UPS Ground and DHL e-commerce Parcel Direct services deliver similar deliveries. For very urgent shipments, UPS also offers expedited solutions at an extra cost.
While both companies are renowned for providing exceptional customer service, UPS takes the crown in this section. The company boasts an array of features and services, such as tracking and insurance, which simplify the shipping process for clients.
Additionally, UPS provides a money-back guarantee to its customers for unsatisfactory services. This helps build trust in the company and gives it an edge over DHL. What’s more, UPS also has a large network of facilities throughout the US, providing convenient pickup and drop-off points for customers.
Both UPS and DHL are rated highly in terms of reliability. The two couriers are dedicated to offering reliable services to their clients. However, UPS has a higher score in terms of reliability compared to DHL. This is mainly because of its top-notch tracking packages.
While DHL relies on manual systems to track shipments, UPS utilizes cutting-edge technology, making it possible for you to get accurate information on where your package is. This makes it more dependable than DHL.
DHL offers various shipping services, both domestic and international. These services are categorized as follows:
UPS also offers multiple unique domestic and international service options. These services fall under four categories as follows.
Just like any other company, DHL has its share of advantages and disadvantages.
These are some of the pros and cons of USP.
Both DHL and UPS are good shipping companies. Evaluating your needs based on factors like shipping destination, delivery speed, and cost will help you determine which of the two couriers suits your needs best.
However, no matter your choice, you can utilize a tracking solution like ParcelPanel and take your e-commerce business to higher levels. ParcelPanel.com has partnered with thousands of couriers, including FedEx, DHL, USPS, and UPS, among many others, to ensure smooth shipping for your business.
ParcelPanel provides a one-stop solution for all your tracking display needs with features such as:
UPS is a US-based shipping courier with a powerful and consolidated presence all over the US. At the same time, DHL is a Germany-based courier with a strong global presence in over 200 countries.
For international shipping needs, DHL offers the best service in terms of affordability and delivery speed. UPS is best for domestic shipping within the US.
The strong global presence and wide network give DHL a competitive edge over UPS. On the other hand, UPS shines over DHL regarding affordability and reliability.